Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://www.booknose.win/voice-ai-sometimes-misses-the-mark-because-it-mishears-or-misunderstands

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy