Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://wiki-canyon.win/index.php/Two_Knowledge_Articles_Conflict:_Which_One_Should_the_Agent_Trust%3F

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. One way to catch errors early is adding a readback step—like having the system repeat your order ID—to confirm accuracy