People are tired of busywork. We used to tolerate waiting, but now that...

https://wool-wiki.win/index.php/Why_Convenience_Is_the_New_Baseline_and_Why_We_All_Hate_It

People are tired of busywork. We used to tolerate waiting, but now that one-click ordering and real-time tracking are the baseline, nobody has patience for clunky forms or mystery wait times