Online negativity can feel personal, but your response should be strictly...

https://www.scribd.com/document/1016385263/The-Ghost-in-the-Machine-How-to-Neutralize-Outdated-Claims-About-Your-Business-212893

Online negativity can feel personal, but your response should be strictly business. When you leave harmful content unaddressed, you risk "silent lost sales" as potential customers quietly move on to competitors. Don’t panic or react impulsively