I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://wiki-square.win/index.php/Why_AI_Governance_Readiness_Matters_for_Support_Automation

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets