Getting a bad review removed isn't always easy, but it is sometimes possible if...

https://simonoaeq490.yousher.com/can-i-remove-a-google-review-just-because-it-is-negative-the-truth-about-reputation-management

Getting a bad review removed isn't always easy, but it is sometimes possible if the feedback violates Google's official policies. While results vary based on the specific circumstances, you aren't powerless