AI voice agents are changing phone support by making conversations smoother and...

https://penelopessmartdigests.talesignal.com/posts/how-do-function-calls-work-in-an-ai-voice-agent-for-refunds-and-orders

AI voice agents are changing phone support by making conversations smoother and faster. Features like barge-in let customers interrupt without waiting, while turn detection helps the system know exactly when to respond